MireSoft is committed to provide the best service possible given its resources. For this reason we ask our (prospective) customers who have questions to email us whenever possible and to limit phone inquiries to sales and related questions. We will do our best to reply by email or by phone within one business day.

Many issues are documented in our ever expanding list of FAQs. If you don't find the answer to your question, please email us at support@miresoft.com. We will do our best to answer your question in a timely manner.

If you want us to create a style for you, please email us at support@miresoft.com. Make sure to include in your message:

• The expression 'Style Request' in the title of your email.
• Your serial if you have bought a CiteSmart license, to ensure priority.
• The URL where the instructions to authors can be found.
• The Journal name.

We will do our best to send you your style in a timely manner.

If you want us to add new functionalities or if you aren't sure about a CiteSmart feature, please email us at support@miresoft.com. Make sure to include in your message:

• The expression 'Feature Request' in the title of your email.
• A description of the feature you would like us to add OR
• A question about an existing feature

If you would like to report a bug please email us at support@miresoft.com. Make sure to include in your message:

• The word 'Bug' in the title of your email.
• A brief description of the action(s) that you have taken and that lead to the bug.
• The word document (optional).
• The style file (or style name if part of CiteSmart distribution - optional).

We will try to reproduce, correct the bug and provide a patch or an update.

Sales questions can asked by email at sales@miresoft.com or by phone +1-214-KLM-MIRE (+1-214-556-6473).

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